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Frequently Asked Questions

If you have any questions about using the Good Food app, check out our FAQ list below. If the answer to your question isn’t provided, please email goodfoodapps@immediate.co.uk and our friendly team will be happy to assist.

March 12, 2024 Offer

*Offer ends 28/04/24. New subscribers only. T&Cs apply. Auto-renews at 24.99/year until cancelled.

Subscriptions: Top questions

What does the app subscription include?

With a digital subscription to the Good Food app, you can:

  • Get exclusive recipes added monthly
  • Meal plans with pre-made shopping lists
  • Access how-to videos and masterclasses
  • Put your questions to our experts
  • Comment on, organise and rate recipes
  • Enjoy an ad-free experience

How can I download the Good Food app?

Visit the app store on iOS or Google Play, search for “Good Food” and download the Good Food app to your device.

How can I contact Customer Service?

Please email us at: goodfoodapps@immediate.co.uk and we’ll get back to you as soon as we can.

Can I cancel my subscription?

Yes, at any time. You can manage your subscriptions in your iOS and Google Play devices:

iOS
If you are are using an iOS device, you can manage your subscriptions via:

  1. Settings
  2. Your name: Apple ID, iCloud, Purchases & Media
  3. Subscriptions

Google Play
If you are are using an Android device, you can manage your subscriptions via Google Play:

  1. Open the Google Play app
  2. At the top right, tap the profile icon
  3. Tap Payments and subscriptions. Subscriptions
  4. Select the subscription that you want to cancel
  5. Tap Cancel subscription
  6. Follow the instructions on screen

After cancelling your subscription, it will run until the end of your billing period, so you can still use the app and enjoy all of the benefits until then. If you change your mind, you can subscribe again at any time.

Good Food brand refresh

Why have you taken the BBC blocks off the BBC Good Food magazine, app, website and social?   

We are very proud of our 35-year association with the BBC and now we're preparing for an exciting future standing on our own two feet. Don't worry, while we are updating our look, nothing has changed. We will continue to publish the same trusted, high-quality content across all of our platforms. Our commitment to our audience and editorial standards are the same; our recipes continue to be produced in the same test kitchen; and the people working on the brand have not changed. 

I only used Good Food because of its affiliation with the BBC. How can I still trust the content?

We haven’t changed anything about what we do, or how we do it. We are committed to being a brand with the highest editorial standards. Just like the BBC.  All of our Good Food recipes and articles will still be available, and we’ll add new content seamlessly.  

Is this a cost-saving exercise?   

No. We’ll continue to invest in great, well made and thoroughly researched content for all our platforms, from our magazine and website to our app and social media.  

Will this affect my app or magazine subscription?  

No, you'll still be able to enjoy all the benefits of your Good Food subscriptions.  

Will there be lots more advertising and spam?   

No, our approach hasn’t changed. We have a good balance between editorial and promotional content, all of which must still adhere to our brand guidelines and mission – to help everyone enjoy good food every day.   

Why has the BBC decided to remove its affiliation?  

Good Food is the UK’s No 1 Food Media brand. We’ve been completely owned and run by Immediate Media since it acquired the brands rights from BBC Studios (the commercial arm of the BBC) in 2018.  After 35 years of production, we’ll still be making the same trusted quality content we always have.  

Are you going to start charging for more of your content?  

We have 1000s of tried and tested recipes for free on www.goodfood.com. Our premium Good Food app offers a wider range of recipes, along with exclusive content that is only available to subscribers. Our print products will continue to be sold in the same way. 

Why are you still using the domain bbcgoodfood.com if you’re now Good Food?  

It’s very important to us that users can still find the content they need on our website. The domain name bbcgoodfood.com is used under licence from BBC Studios and we are clear about this on our site.  

Managing My Good Food Account

How do I update my personal details?

Update your details via the ‘My Account’ area of the app. Login using your email address and password to then manage your personal details, password and newsletter preferences.

I’ve forgotten my sign-in details, can I reset them?

Forgotten your password? Click on the ‘Forgot your password?’ link on the sign-in form. You will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after doing this, get in touch at goodfoodapps@immediate.co.uk.

How do I change My Good Food Account password?

Sign in and select ‘Your Profile’ at the top of the page. Then click ‘Settings’ and ‘Change password’.

How will you use my data and my personal details?

We'll keep your data safe and only use it for the ways you've permitted. Find out how and why by reading our privacy policy.

Check out the benefits of having a My Good Food account here.

iOS Family Sharing now enabled

Enable Family Sharing:

  • On your iPhone, iPad or iPod touch, go to Settings and Tap your name.
  • Tap Family Sharing, then tap Set Up Your Family and follow the onscreen instructions to set up your family and invite your family members. Once set up Family Sharing you will be the “Family Organiser”
  • Note that you will need to ask your family member to enter their Apple ID and password and they will need to enter the two-factor Authentication they received on their iPhone or iPad.
  • Once this is completed, eligible subscriptions will automatically be shared with your family.
  • The Family member can then download the Good Food app.
  • Accept terms and select “Restore Purchase” and download the app
  • The Family member will see the shared subscription under “Shared with your Family”
  • If you need further assistance, contact Apple Support

Why can't I comment on recipes on Android?

We've had to remove comments, questions and tips in this release due to a new Play Store policy. We're sorry about this and are working on a solution to bring them back. In the meantime you can leave and read comments, questions and tips on the Good Food website.

About my Good Food app subscription

How do I subscribe to the app?

Follow these simple steps to subscribe to the Good Food app:

  1. Visit the app store on your mobile device
  2. Choose the Good Food app and download it
  3. Select your subscription terms
  4. Create an account by entering your email address and password
  5. Enter your payment details
  6. Enjoy your fantastic benefits

Which payment methods can I use?

We currently accept Mastercard, Visa debit and American Express card payment.

If I purchase the app on an Apple device, can I use it on an Android device and vice versa?

No, unfortunately purchases cannot be transferred between iTunes/App Store to an Android device, or vice versa, because Apple and Google use different systems to deliver their products.

Apple: 

For subscriptions purchased on an iPad, you’ll need to download the app on the iPhone using the same Apple ID. You will be given access to any purchases made under that account.

Android:

For subscriptions purchased on an Android phone, you’ll need to download the app on your Android tablet using the same Google Account. You will be given access to any purchases made under that account. Please note, you may need to Restore Purchases.

What do I need to do once the app becomes paid only?

Once the app becomes a paid-for service, you’ll need to choose a subscription plan to access the great benefits:

  • Get exclusive recipes added monthly
  • Access how-to videos and masterclasses
  • Put your questions to our experts
  • Comment on, organise and rate recipes
  • Enjoy an ad-free experience

How do in-app purchases work?

Find out how apps, content and subscriptions from Apple are billed here.

For subscriptions and payments on Google Play, you can view more information here.

Is the app available to a non UK audience?

Yes, the Good Food app is available to our non-UK audience.

How do I renew?

Your subscription will automatically renew unless cancelled.

How can I get a refund?

Please get in touch with our friendly team at goodfoodapps@immediate.co.uk.

How can I give my feedback on the app?

You can rate the app and give your valuable feedback by tapping ‘Settings’. From there, you can then tap ‘Rate the app’ and choose a star rating out of 5, and ‘Send feedback’ via email.

You can also give feedback by searching for the Good Food app in your app store and writing a review in the Ratings & Reviews section.

iOS

  1. Tap on the App Store Icon
  2. Tap in Search
  3. Type in “Good Food” to search for the Good Food app
  4. Scroll to the app you want to rate and tap on that app’s name
  5. Scroll down to the “Ratings and Reviews” section
  6. Tap on a star rating
  7. Tap on “Write a Review”

Google Play

  1. On your Android phone or tablet, open the Google Play Store app.
  2. Browse or search for the app that you want to review.
  3. Find and select the app to open the detail page.
  4. Scroll until you get to the reviews section.
  5. Select the number of stars. You can also tap Write a Review.
  6. Follow the onscreen instructions to write a review and add details.
  7. Tap Post.

What happens if I can’t watch the videos?

If you experience any technical issues whilst using the Good Food app, please contact our friendly support team at goodfoodapps@immediate.co.uk. They’ll do their best to get back to you quickly.