Frequently Asked Questions (FAQ)
GENERAL
1. What is healthyfood.com?
healthyfood.com is your complete guide to healthy eating and getting the best nutrition. We provide you with delicious, nutrition-packed recipes, information on the healthiest foods on supermarket shelves, along with expert advice, useful downloadable resources, and simple answers to important questions on food and health. All of our recipes and advice is compiled in consultation with qualified dietitians. Learn more about healthyfood.com in our About Us page.
2. How do I access healthyfood.com?
We allow everyone to see a limited number of stories per month, while subscribers enjoy unlimited access to all of our content and features. You can view our content in both desktop and mobile browsers. Not yet subscribed? Register here to become a member!
3. How much is it to subscribe to healthyfood.com?
Everyone can receive full access to healthyfood.com’s rich content of dietitian-approved recipes and expert health and nutrition advice for less than the price of a coffee per month. Follow this link to see the full range of subscription plans and select the one that best suits your needs.
4. What can I access on healthyfood.com without a subscription?
New visitors to healthyfood.com can enjoy free access to two pieces of content across different sections like Expert Advice, Recipes, and they can also shop for Ebooks and toolkits. The website is updated on a regular basis with new recipes, recent articles, and editorial recommendations. You can also get the Healthy Food Guide newsletter for free – sign up today and you will also get a FREE download of our Healthy Pantry Checklist!
5. Can I trust the expert advice on healthyfood.com?
healthyfood.com uses evidence-based science to give you reliable, unbiased advice. The writers of all our features and shopping articles ensure they cite their sources as references used in researching and delivering such advice. References can be found at the end of an article under ‘Article sources and references.’ Simply click the drop-down icon to view the references.
ACCOUNT/MEMBERSHIP
1. How do I create my healthyfood.com account?
Sign up for your membership through our Subscribe page. On this page, you can choose your membership plan, enter your account details, create your password, and select your payment options. Once you’ve submitted your payment and registered successfully, you will receive an email notification that your digital access to healthyfood.com has been activated.
2. I am now subscribed to healthyfood.com. What else can I do on the website now that I’m a member?
Welcome to the healthyfood.com community! You now have full access to thousands of our delicious dietitian-approved recipes and trustworthy healthy and nutrition content. You can now also download your free Starter Kit right away.
Healthyfood.com members also get their own Favourites page where they can save any recipe, collection of recipes, and favourite articles for easy access. Members can also enjoy creating their own shopping lists and meal plans on the website to make healthy eating even easier.
If you are subscribed to a Web + Digital plan, you also unlock access to Healthy Food Guide magazine’s digital issues, so you can enjoy unlimited reading of our latest and previous issues right on your device!
3. I have a subscription to Healthy Food Guide magazine. Is healthyfood.com included?
Healthy Food Guide print subscriptions do not include healthyfood.com membership access. Your healthyfood.com subscription is a digital-only membership.
4. I’m a member, but why am I being locked out of accessing recipes and stories on healthyfood.com?
If you are a member and you’re seeing subscription prompts on the website and are unable to access pages, it is likely that you are not logged in. Logging in to your healthyfood.com account ensures that you always have access to all of our content.
5. I’m having trouble signing in to my account. What should I do?
If you can’t sign in to your healthyfood.com account, you can reset your password by email. Request a password reset by clicking on ‘Lost your password?’ found at the login window. If you are still experiencing difficulties, you can contact our customer service team by emailing [email protected].
6. I’m thinking of updating my membership. How do I manage my subscription?
You can manage your subscription details such as changing your payment method or upgrading membership by clicking the Manage Account button. You’ll find this when you click your account name found on the upper right of the website.
7. How do I cancel my subscription?
We’ll be sad to see you go! You can cancel anytime by selecting the ‘Cancel your membership’ button on the Manage Account page. Once completed you will continue to have access until your next scheduled billing date unless you choose to re-activate your plan.
If we haven’t answered your question, you may get in touch with us through our online form or email us at [email protected].
